In the event of a refund to the User due to any reason, JOINDIGITALWORLD will refund the transaction in accordance with the User's payment method deducted by the service fee unless otherwise specified by JOINDIGITALWORLD. The costs related to the transfer of the refund to the User's fund account is User’s responsibility.
JOINDIGITALWORLD at its sole discretion may not refund to the User to protect against all risks and losses that arise, if JOINDIGITALWORLD concludes that the User's actions, User is indicated to have committed fraud or abuse in transactions and/or a violation of the JOINDIGITALWORLD’s Terms of Use. An arising fee from the User's actions is User’s burden and responsibility.
If any items purchased on JOINDIGITALWORLD does not working as intended, we will provide replacements or which it has same value as amount of user paid.
Refund process may take up to 7-14 working days, depending on the payment method used when completing payment for the refunded transaction.
Some payment methods can be refunded to the User's source of fund such as e-wallets (ShopeePay, GCash, Paymaya, GrabPay, etc), bank transfers (FPX in Malaysia); while others cash-based payment method such as 7Eleven will be refunded through coupon which User has to redeem in JOINDIGITALWORLD platform before it expires. Expiration date will be provided upon contact with our Customer Care team.
Coupon is applied only for the same product purchased in the transaction that was declared to be refunded.
JOINDIGITALWORLD has the right to conduct inspections, freezes, delays, and/or cancellations of refund activities, if there are violations of the terms and conditions of JOINDIGITALWORLD, fraud, manipulation, fraud and/or crime related to the transactions carried out by User.
Checks, freezes, delays, and/or cancellations of User's refund activities is carried out by JOINDIGITALWORLD, and it can be carried out within as long as necessary.
